EHR Partners

athenahealth
drchrono
CareCloud
(And more on the way)

What is Reputation Management?

Many patients turn to online review sites like Yelp and Google to determine which doctor to visit.

Is there anything you can do to avoid bad reviews and generate more positive reviews? Or is this out of your hands?

The NextPatient solution has 3 steps:

Step 1: Every patient receives a survey within minutes of checking out

  • A survey is delivered by email or text, depending on the practice's and patient's preference
  • Patients can give a score with a single click, and add comments if they wish
  • The survey can be completed on a mobile phone
Patient survey

Step 2: The practice is alerted immediately if a poor review comes in

  • Service issues can be recognized right away
  • Upset patients can be reached out to before they go to review sites like Yelp and Google.

Step 3: Happy patients can receive follow-up emails requesting them to write a review

  • The follow-up email is fully customizable by the practice
  • The practice will suggest where the patient should post their reviews, and provide the appropriate links to Yelp, Google, etc.

Fully Automated with EHR Integration

  • With EHR integration, visits are downloaded automatically, and NextPatient knows when each patient checks out
  • Survey emails and follow-up emails can be sent automatically
Want more details?